Terms of purchase – Vindora AB

These terms of purchase apply to purchases of products and services from Vindora AB. The terms cover both private individuals and business customers and apply to orders placed via vindora.se and through direct contact with Vindora.

The terms are updated on an ongoing basis.

1. General and ordering

Vindora AB offers windows, doors, sliding doors and custom-made glass solutions. Our products are available in standard designs and can also be made to the customer's individual measurements, wishes and specifications.

We also offer bespoke solutions for, for example, glazed balconies, conservatories, orangeries, staircases, outdoor dining areas and other special projects.

Orders can be placed via our website, the configurator, email or through personal contact with Vindora.

When ordering, the customer is responsible for checking that all the details in the order confirmation are correct, including:

• Product model and design.
• Material and choice of colour.
• Glazing and options.
• Opening functions.
• Measurements and dimensions.
• Number of products.

For products made to the customer's own measurements, it is particularly important that all specifications are checked before the order is approved.

If Vindora is responsible for the measuring, we are responsible for carrying it out as agreed.

2. Quote and order confirmation

After receiving a request, Vindora goes through the customer's wishes and specifications. A quote is then provided with information about the products, design, price and estimated delivery time.

The quote is valid for the period stated in the document.

The order becomes binding when the customer has accepted the quote in writing and Vindora has confirmed the order.

The order confirmation contains the agreed details of the products, measurements, design, payment terms and delivery.

The customer is responsible for checking the order confirmation and reporting any errors as soon as possible.

3. Changes and cancellation

Because Vindora's products are often made to individual measurements and specifications, the possibility of changing or cancelling an order may be limited once production has started.

Requests for changes must always be made in writing by email.

Vindora will look into whether the change can be made and will inform the customer of any additional costs or changes to the delivery time.

The following applies to cancellations:

• Private individuals: The customer has the right to cancel an item before it has been delivered. In such cases Vindora may be entitled to compensation for costs and financial loss under the Swedish Consumer Sales Act. The compensation is assessed on the circumstances of the individual case.
• Business customers: The terms agreed in the quote or in the separate project agreement apply to cancellations. Vindora is entitled to compensation under the agreement for costs incurred and financial loss.

4. Prices and payment terms

Vindora AB sells products and services to both private individuals and businesses.

Prices are stated in Swedish kronor (SEK). For private individuals prices are stated including VAT, and for business customers according to agreement and quote. For sales to other countries, special rules on VAT and taxation may apply.

Any costs for shipping, installation, measuring and other additional services are specified in the quote.

Payment options

Depending on the scope of the order and the agreement between Vindora and the customer, payment may be made as follows:

Payment in advance

The full order amount is paid before production starts.

Deposit

An agreed part of the order value is paid when the order is placed. The remaining amount is paid according to an agreed payment plan.

Instalments according to a payment plan

For larger orders and projects, payment can be made in several stages, for example:

• Deposit when ordering.
• Instalment before or during production.
• Final payment on delivery or after installation is complete.

All payment terms, payment dates and any instalments are set out in the quote and order confirmation that the customer approves.

For private individuals, applicable consumer legislation on payment and payment terms always applies.

In the event of late payment, Vindora reserves the right to charge default interest and any statutory fees.

5. Measurements and the customer's responsibility

For products made to the customer's own measurements, the customer is responsible for the measurements given being correct, unless Vindora has expressly undertaken to carry out the measuring.

If Vindora, or a partner engaged by Vindora, carries out the measuring, they are responsible for the measuring being carried out as agreed.

The customer is responsible for checking product choices, dimensions and specifications before the order is approved.

All measurements and specifications must be documented in the order confirmation.

6. Production and product design

Vindora's products are made with a focus on quality, precision, function and durability.

We make our products in our own factory and also offer custom-made solutions based on the customer's wishes and the conditions of the project.

Production follows the measurements and specifications approved by the customer.

Images, illustrations and visualisations on the website are for guidance. Minor variations in colour, texture and appearance may occur depending on the material, production method and screen.

Any production deviations are to be assessed on the basis of the agreed specifications and applicable product tolerances.

Vindora reserves the right to carry out ongoing product development and technical improvements, provided that this does not mean that an ordered product deviates from the agreed design.

7. Delivery and shipping

Vindora offers deliveries within the Nordic countries, including Sweden, Norway, Denmark, Finland and Iceland.

The estimated delivery time is stated in the quote or the order confirmation.

Because our products are made to order, the delivery time may vary depending on the product, design, choice of materials and the scope of the project.

The customer will be informed of any changes to the estimated delivery time.

Delivery is made to the address stated in the order, according to the agreed delivery terms.

The customer is responsible for ensuring that:

• The delivery address is correct.
• Roads and driveways are accessible to the transport vehicle in question.
• There is a suitable place for unloading.
• Someone can receive the delivery as agreed.

Any additional costs resulting from incorrect delivery details, obstacles at delivery or failed delivery attempts may be charged to the customer where this is supported by the agreement and applicable law.

For deliveries outside Sweden, special rules on VAT, customs and import charges may apply. Such costs, and any responsibility for customs handling, are to be set out in the quote.

Delivery times are estimates unless otherwise expressly agreed.

8. Receiving and inspecting the delivery

We recommend that the customer is present at the delivery and inspects the products before accepting it.

Check in particular:

• That the right products have been delivered.
• That the quantities and accessories are correct.
• That the packaging has no visible damage.
• That the products have no visible transport damage.

Any visible transport damage should be documented with photographs and noted in the carrier's delivery documents.

Damage or deviations must be reported to Vindora as soon as possible.

Products with suspected damage or defects should not be installed until the matter has been dealt with by Vindora.

This does not affect the customer's statutory right to complain about a defective item.

9. Installation

Vindora offers installation of our products. The work can be carried out by Vindora's own staff or by external partners engaged for the job.

The quote must state which installation work is included in the order.

Installation must be carried out in a professional manner and in accordance with current industry rules and the product's installation instructions.

The customer is responsible for the work area being accessible and for the conditions for installation being met as agreed.

Any additional work, for example building work, adjustments to existing openings or other work not included in the quote, must be approved by the customer before it is carried out.

If the installation is carried out by an external partner, Vindora is responsible for its contractual obligations towards the customer. The division of responsibility between Vindora and the partner does not affect the customer's statutory rights.

For private individuals, the Swedish Consumer Services Act applies where the act is applicable to the work in question.

10. Complaints and transport damage

Vindora strives to deliver products of high quality and with great care for every detail.

If a product is defective, damaged or does not conform to what was agreed, the customer has the right to make a complaint in accordance with applicable law.

For private individuals, the Swedish Consumer Sales Act (2022:260) applies.

Consumers have a statutory three-year right to complain. A complaint must be made within a reasonable time after the defect was discovered. A complaint made within two months of the discovery is always considered to have been made in time.

When making a complaint, we ask the customer to:

• Describe the defect or deviation.
• State the order number.
• Attach photographs or other relevant documentation.
• Describe when and how the defect was discovered.

Vindora reviews the complaint and comes back with information on how it will be handled.

If the complaint is approved, action is taken in accordance with applicable law and the agreement. This may, for example, mean repair, a replacement product, a price reduction or another appropriate measure.

Products with suspected defects should not be installed or worked on until the complaint has been dealt with.

11. Warranty

Vindora may offer product warranties for selected products and product categories.

The scope, period of validity and any maintenance requirements of the warranty are set out in the relevant product or warranty documentation.

The warranty covers the defects and deficiencies stated in the warranty terms.

The warranty may be affected by, for example:

• Incorrect installation.
• Inadequate maintenance.
• Incorrect use.
• Unauthorised interventions or modifications.
• Damage caused by external factors.

Any warranty does not affect the customer's statutory rights under the Swedish Consumer Sales Act.

12. Right of withdrawal

For distance contracts, consumers as a general rule have a 14-day right of withdrawal under the Swedish Distance Contracts Act.

There are, however, exceptions to the right of withdrawal.

The right of withdrawal does not apply, for example, to goods that have been made according to the consumer's instructions or that have been clearly personalised.

This may include Vindora's made-to-measure windows, doors and custom-made glass solutions.

For standard products that are not covered by any exception to the right of withdrawal, the ordinary provisions of the law apply.

Information about any right of withdrawal is provided in connection with the purchase.

The statutory right of withdrawal for consumers does not apply to business customers.

13. Product changes

Vindora works continuously to develop and improve our products.

This means that certain technical details, materials and designs may change over time.

An ordered product is always delivered according to the specifications agreed and confirmed in connection with the order.

14. Liability and force majeure

Vindora is responsible for fulfilling its contractual obligations as agreed and in accordance with applicable law.

Vindora is not liable for delays or failure to fulfil contractual obligations caused by circumstances beyond our reasonable control that could not reasonably have been foreseen or avoided.

These may, for example, include:

• Natural disasters and extreme weather conditions.
• War and civil disturbances.
• Decisions by public authorities.
• Industrial disputes.
• Extensive transport problems.
• Serious operational disruptions.
• Unforeseen material or supply problems.

Vindora will inform the customer of such circumstances and their possible effect on the order.

This provision does not limit the customer's rights under mandatory legislation.

15. Personal data and privacy

Vindora processes personal data in accordance with the GDPR and applicable data protection legislation.

Personal data is used to handle enquiries, quotes, orders, deliveries, customer service and other purposes necessary for our business.

More information can be found in our privacy policy at vindora.se.

16. Disputes and applicable law

Vindora always strives to resolve any questions or disputes through dialogue with the customer.

For private individuals, mandatory consumer protection legislation in the country where the customer is resident applies where such law is applicable.

Swedish consumers can turn to the National Board for Consumer Disputes (ARN) to have disputes reviewed.

For business customers, Swedish law applies unless otherwise agreed. Any disputes between business customers and Vindora shall primarily be resolved by agreement.

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