Quality and warranty

We at Vindora stand behind the quality of our products. Through carefully selected materials, our own manufacturing and care for every detail, we strive to deliver windows, doors and custom-made glass solutions that last.

Our warranties are part of our promise of quality and are meant to give you, as a customer, peace of mind throughout the product's lifetime.

These warranty terms apply to products delivered by Vindora AB, unless otherwise expressly agreed.

1. Scope of the warranty

Vindora's warranty covers manufacturing and material defects that affect the product's function or quality during the stated warranty period.

The warranty applies provided that the product:

• Has been installed in accordance with Vindora's installation instructions.
• Has been used as intended.
• Has been maintained in accordance with our care and maintenance instructions.
• Has not been subjected to abnormal loads or external impact.

The warranty covers only the product and the parts expressly stated in the warranty terms.

2. Warranty periods

Vindora offers the following proposed warranty periods:

The warranty period runs from the delivery date, unless otherwise stated in the quote or order confirmation.

Special terms and warranty periods may apply to components covered by separate manufacturer warranties.

3. What does the warranty cover?

The warranty may cover the following types of defects and deficiencies:

Material and construction

• Manufacturing defects in frames and sashes.
• Material defects that affect the product's function or strength.
• Design defects that affect the product's intended use.

Surface treatment

• Manufacturing defects in factory-painted surface treatment.
• Abnormal flaking or peeling of paint caused by a manufacturing defect.

Glass

• Condensation between the panes of the insulated glazing unit caused by a failed seal in the unit.
• Manufacturing defects that affect the function of the glass.

Fittings and function

• Manufacturing defects in hinges, handles, locks and other fittings.
• Functional faults caused by material or manufacturing deficiencies.

Installation

• Defects in installation work carried out by Vindora or by an installer for whom Vindora is responsible under the agreement.

4. What does the warranty not cover?

The warranty does not cover defects or damage caused by:

• Incorrect installation not carried out by Vindora.
• Inadequate maintenance or incorrect care.
• Normal wear and tear from use.
• Damage caused by external impact, accidents or abnormal loads.
• Unauthorised interventions, modifications or repairs.
• Incorrect storage before installation.
• Chemical exposure or unsuitable cleaning agents.
• Movement or settlement in the building structure.
• Moisture problems or inadequate ventilation in the building.
• Damage arising after the product has been installed or modified in a way that affects its function.

The exclusions do not apply to the extent that the defect is covered by the customer's mandatory rights under applicable law.

5. Maintenance and care

To ensure a long service life and continued function, it is important that the products are maintained regularly.

We recommend that the customer:

• Cleans frames, sashes and glass with suitable cleaning agents.
• Checks and lubricates fittings and moving parts regularly.
• Checks the seals and their function.
• Maintains wooden surfaces according to Vindora's care instructions.
• Checks that drainage holes and water run-off are free of dirt and obstructions.

Products with wooden parts require particular care and regular maintenance to keep their protection against weather and moisture.

More information can be found in Vindora's care and maintenance instructions.

6. Complaints and warranty claims

If you discover a defect in a product covered by the warranty, you should contact Vindora as soon as possible.

A complaint should include:

• The order number or proof of purchase.
• A description of the defect.
• Photographs or other relevant documentation.
• When the defect was discovered.
• Information about how the product was installed and any previous measures taken.

Vindora reviews the case and assesses whether the defect is covered by the warranty.

If needed, we may request further documentation or carry out an inspection of the product.

7. Measures for an approved complaint

If a defect is covered by the warranty, Vindora reserves the right, in accordance with applicable law and the warranty commitment, to:

• Repair or remedy the defect.
• Replace the defective component.
• Make and deliver a replacement product.
• Offer another agreed solution.

The measure shall be carried out within a reasonable time and without unreasonable inconvenience to the customer.

Any costs for removal, reinstallation, transport and other consequential work are handled according to the scope of the warranty and applicable law.

8. Special terms for custom-made products

Vindora also makes products and constructions to individual measurements and wishes.

The same basic quality requirements apply to custom-made products as to the rest of our range.

However, the warranty covers only the parts, functions and specifications that have been agreed and documented in connection with the order.

Special conditions for, for example, glazed balconies, conservatories, staircases, outdoor dining areas and other special constructions may be set out in a separate quote or project agreement.

9. Warranty and the statutory right to complain

Vindora's warranty is a voluntary commitment that complements the customer's statutory rights.

For private individuals, the Swedish Consumer Sales Act applies and, where applicable, the Swedish Consumer Services Act.

Under the Consumer Sales Act, consumers have a three-year right to complain about goods.

A warranty never limits the customer's right to complain about defects under applicable law.

For business customers, the warranty and complaint terms agreed between the parties apply.

10. Contact and warranty matters

If you have questions about our warranties or need to make a warranty claim, you are welcome to contact us.